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Performance Pledge

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Mission 
To satisfy the needs from different requestors through the improvement of application procedures for staff quarters and venues, as well as to strengthen the communication between outlets and UM.

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Performance Peldge 
PP Service
Service Quality Indicator
Reservation of Facilities
Meeting and Exhibition venue reservation (Internal requests) Confirm within 5 working days
Conference room / Exhibition/ Outdoor venue reservation (External requests)
Reply within 10 working days
Staff Housing Application Long Term/Visiting Employees Housing Application Reply within 3 working days
Outlet
Establish regular communications with vendors through having meetings At least once a semester
Reply customer’s suggestions Reply within 3 working days

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PP Service Target Groups
  • UM students
  • UM academic and administrative staff
  • Residents
  • External customers

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Scope of Services
  • Reservation of facilities;
  • Outlet management;
  • Long term/visiting employees housing application;
  • Outdoor venue reservation (external requests);
  • Conference room/exhibition venue reservation (internal and external requests).

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Suggestions

Please send your suggestions to Facility Development Section.

Facility Development Section
Address: 3019, 3/F, Administration Building
University of Macau, N6 Avenida da Universidade,Taipa, Macau, China

Tel: 8822 8662 (Ms. Iris Choi)
Fax: 8822 2438
E-mail: fds.suggestion@umac.mo

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